Hermes Bag

We invite you to bring your Hermes Outlet item into any of our boutiques (addresses available at hermes outlet stores). A sales associate will be happy to recommend the appropriate repair or cleaning.

If you cannot locate an item on our website, it may be sold out at this time. We update our stock regularly, so we invite you to continue checking back. There is also a possibility that the item you are interested in is not offered for sale on our website. You are therefore invited to visit a Hermes outlet store directly, where a member of our sales staff will be able to assist and advise you.

Shipping & Returns

Shipping Information

1. Please confirm your shipping address before pay for it, you are best to leave the phone number for contacting. Please provide a valid email address and check emails after you have purchased for any updated information.

2. Items are generally shipped out within 2 working days after payment has been verified (Sat. & Sun. and most national holidays excluded).

3. Free Delivery On All Orders + and Fast shipping to worldwide by USPS or EMS (EXPRESS MAIL SERVICE) Or DHL with following exclusion: Canada,UK,France,Germany,Italy,Saudi Arabia, Angola, Netherlands, Nigeria, Czech, Kenya, Ukraine, Russia, Croatia, Hungary, Bhutan, Bulgaria, Georgia, Maldives, Mexico, Brazil, Poland, Latvia, Romania, Estonia, South Africa, Bahrain, UAE, Kuwait, Qatar and others. Please contact us to confirm whether you are in Fast shipping areas or not.

4. Once we ship your package, we will send you tracking number once it available. Package transitting time normally takes 5 to 14 business days, depending on the destination, holidays and factors beyond Postal Service's control. If there is a little delay, please have more patience.

Refund Policy

1. We only allow a complete refund for items that have problems caused by us.

2. If the returning package doesn't include all the accessories and parts it was shipped with, the cost of the accessories and parts will be deducted from the total product price and can only warrant a partial refund.

3. If by any reason, you need to change the size, color, or the refund is under the reason of "Unlike", the delivery cost will be deducted from the total product price.

Return Policy

Returns or exchanges are permitted, provided the customer purchased the product through website and it is within 30 days of the receiving date. Please contact us if you need to return or exchange.

All packages should be sent via a trackable method, such as US Mail Delivery Confirmation, UPS, or Federal Express. We are not responsible for packages lost in transit. Once we receive your return, please allow up to 5 business days to complete your return or exchange.

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